1. The agreement
By creating an account or making a booking on miroir.au you agree to these terms. They form a contract between you and Miroir (Brisbane, QLD). The operating legal entity will be confirmed before live payments commence.
2. What Miroir is
Miroir is a marketplace. We connect customers with independent beauty artists. We don’t perform the beauty service ourselves. The contract for the service itself is between you and the artist; Miroir facilitates booking and payment, and steps in when something goes wrong.
3. Bookings & payment
- Prices are set by artists and shown in AUD inclusive of GST where applicable.
- Payment is taken at booking via Stripe. Funds are released to the artist after the appointment.
- Miroir takes a commission from the artist’s payout. You pay the price you see — we don’t add booking fees.
4. Cancellations & refunds
- Free cancellation up to 48 hours before the appointment, refunded in full.
- Inside 48 hours, the individual artist’s cancellation policy applies. You see this before you confirm.
- If an artist cancels on you with less than 24 hours’ notice, we refund in full and credit you AUD 50 toward a future booking.
- If you’re unhappy with the service, email support@miroir.au within 24 hours and we’ll work to make it right.
5. Conduct
Treat artists with respect — they are coming into your home. Provide a safe, sober environment. Misconduct (harassment, discrimination, dangerous behaviour) terminates the booking with no refund, and can result in account termination.
Artists agree to arrive on time, with the kit listed in their profile, and to provide the service to the standard of a competent professional.
6. Artists: payouts & tax
Artists are independent contractors, not Miroir employees. Payouts run through Stripe Connect (typically T+2 business days). Artists are responsible for their own tax, insurance, and any required licences.
7. Liability
To the extent permitted by Australian Consumer Law, Miroir is not liable for indirect, incidental, or consequential losses arising from the use of the platform. Nothing in these terms excludes rights you have under the Australian Consumer Law.
8. Termination
We can suspend or close an account that breaches these terms or poses a safety risk. You can delete your account anytime from your settings — outstanding bookings still need to be resolved.
9. Changes
We may update these terms. If the change is material, we’ll email you at least 14 days before it takes effect.
10. Disputes
We’re a small team — please email us first. Disputes we can’t resolve are governed by the laws of New South Wales and subject to the non-exclusive jurisdiction of the QLD courts.
Contact
Questions about these terms: legal@miroir.au.