1. The agreement
By creating an account or making a booking on miroir.au you agree to these terms. They form a contract between you and Miroir Beauty, a registered business name of Hengky Saputra (ABN 46 846 631 526), a sole trader trading as “Miroir” from Brisbane, QLD.
2. What Miroir is
Miroir is a marketplace. We connect customers with independent beauty artists. We don’t perform the beauty service ourselves. The contract for the service itself is between you and the artist; Miroir facilitates booking and payment, and steps in when something goes wrong.
3. Bookings & payment
- Prices are set by artists and shown in AUD inclusive of GST where applicable.
- Payment is taken securely via Stripe. You can pay in full at booking, or pay a 30% deposit at booking with the remaining balance charged automatically to your saved card about 48 hours before the appointment. By choosing the deposit option you authorise Miroir to store your card and charge that balance. Funds are held by Miroir and released to the artist after the appointment.
- Miroir takes a commission from the artist’s payout. You pay the price you see — we don’t add booking fees. Any travel fee shown is passed to the artist in full.
4. Cancellations & refunds
- Free cancellation up to 7 days before the appointment, refunded in full.
- Within 7 days of the appointment, the booking is non-refundable, as the artist has reserved that time for you. You see this before you confirm.
- If an artist cancels on you, we refund you in full.
- If you paid by deposit and we can’t collect the balance before the appointment (for example, your card is declined and not updated), we may cancel the booking and the deposit is non-refundable.
- If you’re unhappy with the service, email support@miroir.au within 24 hours and we’ll work to make it right.
5. Conduct
Treat artists with respect — they are coming into your home. Provide a safe, sober environment. Misconduct (harassment, discrimination, dangerous behaviour) terminates the booking with no refund, and can result in account termination.
Artists agree to arrive on time, with the kit listed in their profile, and to provide the service to the standard of a competent professional.
6. Artists: payouts & tax
Artists are independent contractors, not Miroir employees. Funds for each booking are held by Miroir and released to the artist after the appointment takes place, then paid to your bank via Stripe Connect (typically T+2 business days from release). Artists are responsible for their own tax, insurance, and any required licences.
7. Liability
To the extent permitted by Australian Consumer Law, Miroir is not liable for indirect, incidental, or consequential losses arising from the use of the platform. Nothing in these terms excludes rights you have under the Australian Consumer Law.
8. Termination
We can suspend or close an account that breaches these terms or poses a safety risk. You can delete your account anytime from your settings — outstanding bookings still need to be resolved.
9. Changes
We may update these terms. If the change is material, we’ll email you at least 14 days before it takes effect.
10. Disputes
We’re a small team — please email us first. Disputes we can’t resolve are governed by the laws of Queensland and subject to the non-exclusive jurisdiction of the Queensland courts.
Contact
Questions about these terms: legal@miroir.au.